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A mobilised team of Field Engineers

Heatcraft Australia is uniquely positioned with an experienced and specialised team of Field Engineers across Australia and New Zealand to work with the contractor or consultant to deliver optimal project solutions for them and the end user.

Recent organisational changes at Heatcraft mean that this team is now mobilised and available to travel, where practical with the contractor to discuss options with the property owner. Whether it’s a new equipment installation or upgrade to include VSD or EC fans, the Heatcraft Field Engineers have the knowledge in both refrigeration and HVAC to deliver the best outcome for all parties.

Our Field Engineers are often involved in projects from planning to completion, also offering trouble shooting assistance, pre and post commissioning support.

One recent example is where Heatcraft Field Engineer, Stephen Spiers, worked with customer Arctic Refrigeration on a retrofit of R438A into an existing R22 semi-hermetic refrigeration system that had been operating on a South Australian dairy farm. A substantial leak had occurred on the condenser and the plant had lost approximately 100kg of refrigerant.

Stephen was on hand to offer advice in the way of the oil return. “Oil return is determined by a number of operating and design conditions. Field experience has shown that ISCEON® MO99™ will work with the existing mineral oil in most systems#. In this instance we recommended that some of the mineral oil be removed from the system and an equivalent amount of Polyol ester lubricant (POE) replace it. The system has been operating efficiently since”.

With approximately 140kg of R22 required, the refrigerant alone could have resulted in a cost to the customer well in excess of $20,000 to rectify the situation via replenishment alone. Through this successful retrofit, substantial refrigerant savings were passed onto the property owner.

Technical support doesn’t stop with the Heatcraft Field Engineers. As a benefit of doing business with Heatcraft, customers can also call the Heatcraft Technical Excellence Centre (TEC) anytime from 6am to 7pm AEST, Monday to Friday for product and quoting assistance. The Heatcraft TEC can be contacted by calling 1800 132 350.

# Minor system modifications (e.g. seal replacement) or expansion device adjustments may be required in some applications. Refer to the “DuPont™ ISCEON® Retrofit Guidelines For DuPont™ ISCEON® M099™ (R438A) Refrigerant”. For further information, visit

Project Quoting Assistance

Kirby equipment users are enjoying greater convenience and improved confidence with smart@ccess.

The online portal developed by Heatcraft Australia takes the guesswork out of project quoting by enabling the user to perform heat load calculations and then compile a complete project component list with pricing. Business owners can confidently ensure the accuracy of their costing before submitting a tender.

Users can have engineering detail verified by a Heatcraft technical representative. This process allows orders to be quickly placed saving time submitting the order at a later date.

Specifiers and contractors seeking confident equipment selections can download a complete selection report detailing balanced performance and operating parameters.

“The project tool with heat load calculator replaces the extremely well regarded ‘Kirby Select’ as a future proof tool that provides confidence to contractors installing the Kirby range of products”, commented Brett Hedge, Refrigeration Equipment Business Manager for Heatcraft Australia. “It is web based so it’s up to date, user friendly and optimised for mobile applications, so ideal for on-site use.”

Smart@ccess project tools are exclusive to Heatcraft Australia and can be accessed via the Heatcraft website. Customers requesting access can contact Heatcraft on 13 23 50.

Customer Driven Promise

In your line of work, time is of the essence. Customer service is more than just a smiling face at the counter. It's knowing that you can count on your supplier to provide the right product and expertise to help you do your job.

That’s why we are committed to the Customer Driven Promise.  First class service driven by customer needs and expectations.


Ensures reliable delivery that you can count on 


Resolving your challenges with a sense of urgency and a ‘can do’ attitude
Your satisfaction is our priority


Saving you time by being well stocked at all Heatcraft locations so that you’re not left waiting


Providing a wide product range and choice of leading brands at competitive pricing


Helping you get the answers you need from trusted industry professionals


Delivering efficient, hassle-free customer service at every point of contact

Customer Driven ... In Motion

Read how We're working with Snapchill to deliver a consistent and reliable product
Read how QTK saved over $10,000 in refrigerant cylinder and rental costs
Read how We helped the Exchange Hotel save over $400 per month in energy costs

Kirby - From Strength to Strength

The Kirby brand has a heritage that many OEM’s would be proud of. Over 70 years strong, it has stood the test of time and survived in a changing industry that is becoming increasingly saturated with ‘copycat’, low cost alternatives.

For Heatcraft, the secret behind the successful longevity is the commitment to deliver consistently reliable, quality, fully-featured innovative product solutions that perform year after year.

These days the Kirby brand delivers an unsurpassed range of precisely engineered refrigeration solutions specifically for Australia, New Zealand and nearby territories. It continues to be empowered by Heatcraft local manufacturing and product development, supported by the global resources of Heatcraft Worldwide Refrigeration and Lennox International.

“The diversity of engineered to order and customised product being designed and assembled at the Heatcraft Milperra site, is testament to our capability”, commented Brett Hedge (Refrigeration Equipment Business Manager, at Heatcraft Australia). “We are producing innovative, compressorised Kirby rack systems and customised solutions that offer maximum system efficiency through advanced compressor technologies”.

Heatcraft Australia recently designed a unique Kirby refrigeration rack system with Dave Redden of Refrigeration Innovations P/L for use at a Victorian supermarket. “A partnership with Emerson Australia provided the opportunity to develop the racks with Copeland digital compressor technologies and sound shells to the high stage (medium temperature) compressors”, continued Brett.

“The system which was completely designed and manufactured by the engineering and production teams at Milperra is an example of the design and innovation available in the Kirby rack range through Heatcraft Australia.”

Other unique Kirby solutions being manufactured at the Milperra site include central plant HVAC packs, water cooled semi-hermetic condensing units, high efficiency integrated VSD solutions and rack systems complete with integral switchboard and control systems.

Heatcraft Australia’s primary manufacturing facility is located in Wuxi, China. “All Heatcraft Australia product manufactured at Wuxi is designed in Australia to Australian and New Zealand standards”, said Brett. The manufacturing facility is wholly owned and operated by Heatcraft Worldwide Refrigeration; the engineering, manufacturing and quality assessment is certified to ISO9001 and controls are in strict compliance with International and Australian standards. The facility has the ability to performance test refrigeration systems of up to 200kW capacity.

With the growth of the Lennox International and Heatcraft Refrigeration Product global operations, the Lennox India Technology Centre (LITC) was expanded in 2014. LITC supports the Heatcraft Milperra Product Development and Research team with robust design and analysis capabilities, including; Computer Aided Design (CAD), Finite Element Analysis (FEA) and Computational Fluid Dynamics (CFD) during the various stages of the product development life cycle.

Whilst the local Heatcraft Australia engineering and product development team has its own testing capabilities, it is also well supported by the recently expanded testing facilities at Stone Mountain in the U.S. The Stone Mountain high tech facility includes a global laboratory and allows for more robust equipment and complete systems testing using realistic environmental conditions. This ensures products are designed to the highest quality standards and in compliance with regulatory requirements.

Heatcraft has also invested locally to support customers using Kirby products. The company continues to invest in its account management, field support and the wholesale network and notably recently opened the Technical Excellence Centre to support the one step distribution capabilities. The Technical Excellence Centre is unique to the HVAC&R industry and is manned by a team of experienced Sales and Application Engineers with over 100 years of combined experience. Heatcraft also offer their customers smart selection tools via smart@ccess free of charge and can offer payback calculators to assist with product specification and identifying best solutions for end users.

Recognising a growing customer need, Heatcraft Australia has also appointed Field Engineers whom are available to assist with specific project engineering needs as well as pre and post commissioning to ensure each projects success and customer satisfaction.

To engage a Kirby specialist for your next project, contact Heatcraft Australia on 13 23 50.


Heatcraft Leverages Global Network

Heatcraft Australia has expanded their Commercial Rooftop Range and is leveraging the Lennox global network to deliver some of the most innovative technology in the market.

“The rooftop packaged units we offer are the best available from our Lennox® counterparts in Europe and the US. They have addressed the challenge of energy efficiency and functionality with a portfolio of products that are feature-rich, durable and hardworking”, says Darshan Nagarsekar, Senior Human Comfort Category Manager at Heatcraft Australia. “We are pleased to be able to offer the range to the Australian and New Zealand markets”.

The new Flexy EC® (shown below) is just one product in the Lennox commercial rooftop range available from Heatcraft. The Flexy EC® range operates using multi-scroll compressors and R410A refrigerant. They include the added benefit of EC fans, variable speed drives and an advanced Climatic™ controller, which integrates master slave technology and a wide choice of communication interfaces.

With cooling capacities ranging from 85 to 195kW, the Lennox Flexy EC® is the perfect high efficiency heating, cooling and ventilation system for single volume light commercial buildings such as airports, retail, restaurants, shops and theatres.

When it comes to efficiency, Lennox has placed just as much effort into ensuring a fast and easy installation. The Lennox Landmark® range includes over 30 features designed to reduce installation and service time. An isolated compressor compartment means easier, more accurate charge confirmation with minimal down time. The slide-out blower makes servicing the blower wheel and belt tensioning quicker and easier, and the unit includes fork slots on three sides and a full perimeter base rail for easier handling and transportation.

The Lennox Landmark® units are an entry level product in the Lennox commercial range and offer a flexible solution for a quick replacement or new construction. Illustrated are the Lennox Landmark® rooftop units installed on the rooftop of a QLD shopping centre. The installation demonstrates how the design features of the Lennox units deliver a neat and compact footprint.

In addition to the Landmark® and Flexy EC®, the Lennox commercial rooftop range also includes the new Energence® series in gas-electric. Energence® units are engineered with intelligent features like the Prodigy® control system that makes service and maintenance extremely cost-effective. Darshan adds, “The Energence® is a smart investment for businesses seeking exceptional return on investment. Customers are advised to consult with their Heatcraft Account Manager to determine which product is best suited to their application”.