Heatcraft Celebrates with Customers
Heatcraft customers Australia wide were treated to a spectacular night of entertainment during ARBS 2016.
The Heatcraft Fire and Ice Cocktail Event held at Crown’s Studio 3, was aptly decorated in a Fire and Ice theme with an impressive ice sculpture as the centrepiece. Customers were able to take in unrivalled views over Southbank and Melbourne's city skyline while enjoying live music, magical entertainment and anecdotes from special guest speaker, Jeff "Thommo" Thomson - former test
cricketer recently inducted into the Australian Cricket Hall of Fame.
The event was just one of the highlights during the company’s week at ARBS. The Heatcraft stand attracted many visitors keen to inspect the latest Kirby refrigeration equipment range, including the Kirby eCOBoost Transcritical System, energy efficient Lennox heating units, smart access kiosks and an expanding InterLINK range amongst other new products.
Heatcraft also hosted esteemed international guests, Mr Robert DelVentura (Director, R&D, Heatcraft Worldwide Refrigeration) and Mr Masood Ali (Senior Manager, Mechanical Engineering, Heatcraft Worldwide Refrigeration, USA). Mr DelVentura and Mr Ali both presented at the ATMOsphere Natural Refrigerants Conference on Monday and continued at ARBS with customer meetings and an exclusive product presentation on alternate refrigerant systems (Transcritical / NH3 systems).
For more information on any of the products viewed at ARBS, contact your local Account Manager on 13 23 50.
Heatcraft presents at ATMO Australia 2016
The ATMOsphere Review Board has made its first round of selections for case studies to be presented at ATMOsphere Australia 2016, which will take place on 16 May in Melbourne, Australia.
Congratulations to Mayekawa Australia, Scantec Refrigeration Technologies, Gordon Brothers Industries, SCM Frigo, Carter Retail Equipment and Heatcraft Australia, who will present the following case studies during ATMOsphere Australia 2016.
Practical Applications of an Ultra-low Charge NH3/CO2 Cascade System in a Retail Environment
Heatcraft Worldwide Refrigeration presents a case study for the state-of-the-art NH3/CO2 Cascade refrigeration system utilizing all natural refrigerants for Supermarket and Cold Storage Applications. Natural refrigerants, such as NH3 and CO2, yield superior thermodynamic performance in vapor-compression cycles. The presentation will provide illustrations of an ultra-low charge NH3 system in cascade with CO2 that has incorporated a variety of design features that are highly energy efficient, leading to a reduction in TCO (Total Cost of Ownership) up to 20%. Design strategies that are proven in the field will illustrate the accomplishments of the ultra-low charge of NH3 @ 0.34 Kg/TR, which for a medium size grocery store of 3700 Sq. Meter, is only 43 Kgs.
Heatcraft will dispel the myths of regulatory hardships and prove immunity to regulations by sharing experiences from a Piggly Wiggly store in Columbus, GA, USA, which utilizes the ultra-low charge NH3/CO2 cascade system. This study will share the lessons learned and will validate the design and performance evaluation of the NH3 system in the Supermarket environment.
Results of preliminary energy efficiency data directly obtained from the real-life operating store will be presented with a NH3 system and a HFC system that is installed at the store, giving an unparalleled comparison between NH3 and HFC systems. Results prove that when a system is designed correctly, a NH3 system achieves more than 15% energy efficiency when compared with a HFC system.
About ATMOsphere Australia 2016
The ATMO events are not only growing in size but also conquering new territory, as the first ATMOsphere Australia 2016 will be held in Melbourne on 16 May. Established as a significant forum for discussions on the business case for natural refrigerants in several regions, the focus will now shift to Australia and New Zealand. The ATMOsphere Australia 2016 participants will discover emerging trends in commercial and industrial refrigeration as well as air conditioning with natural refrigerants.
The conference will consist of a full programme of end user and supplier panels, policy, market trends and technology case study sessions, without forgetting the unparalleled networking opportunities. An exclusive reception will be the perfect ending to this information-packed one-day event. ATMOsphere Australia 2016 is a truly unique opportunity to meet and build lasting partnerships with leading end users, contractors, suppliers and government representatives.
To register for the event, click here.
Heatcraft Branch of the Year 2015
Heatcraft Management and Staff gathered at the Holiday Inn at Warwick Farm, NSW on 19th January for the annual Heatcraft Australia and New Zealand Sales Excellence Awards Dinner. One of the major awards of the night was Branch of the Year – which went to Castle Hill (NSW), led by Branch Manager, Michael Nieland.
Throughout the past 12 months, the Castle Hill Branch not only excelled in the areas of Sales Growth, but also in the areas of Safety Compliance and Stock Cycle Counts.
Achieving excellent customer service is a core value of the team.
“Responding to our customers is a daily priority for us. We work extra hard to go above and beyond for them in terms of shipping orders, answering their technical queries and anticipating their future order needs.”
“In terms of safety compliance, we acted as soon as we were made aware of any criteria. The idea is to know what needs to be done and get it done, when it arises.”
Throughout the year, the team won Branch of the Month in June, August and September, and Branch of the Quarter in Q3 and Q4. In terms of what else contributed to the team’s success over the last year, Michael commented;
“Working with customers who have specific needs and projects, making sure orders are moved as quick as possible from start to finish with minimal fuss. I find having good relationships goes a long way, particularly if issues arise, lastly a follow up conversation is always welcomed.”
The branch is supported by Field Engineer, Russell Cheeseman who is often on hand to assist with project quotes and technical enquiries that come to the counter.
In October last year the business responded to requests from the Branch Team on getting the product levels right across the entire branch network, to both address current shortfalls and to satisfy the peak demand season.
Michael Ryan, Director of Sales commented;
"The benefits are very real. If the shelves aren't stocked then it can delay a project which is generally time critical, and we know delays can be costly.”
“It’s worked for our branch and I know for many other Heatcraft branches”. “We’re pleased to be able to offer a wide range so our customers know they can generally get what they need when they call us.”
The Awards night acknowledged other areas of excellence in the organisation and congratulations are extended to the other winners from the evening. Some of them included:
Region of the Year - NSW
Account Manager of the Year – Judson Hamsa (VIC)
Strategic Account Manager of the Year – Dalveer Sangha (NSW)
L-R: Marc Russell (Customer Service Representative), Michael Nieland (Branch Manager), Robert Lagan (Customer Service Representative), Russell Cheeseman (Field Engineer)
Are you a Coolcard Holder?
Do you … ?
- Have multiple technicians on the road?
- Want better control of your transactions?
- Want to easily keep track of your gas cylinders?
A Heatcraft coolcard™ can reduce the time spent in-store as well as keep track of transaction history.
Reduced Transaction Time
- Present your coolcard™ at any Heatcraft branch and your account details will come up automatically
- Grab what you need and be on your way quicker
- That’s less time at the counter and more time on-site getting the job done.
- A monthly coolcard™ summary report will show you the date and time of each transaction, where the transaction occurred, the amount and your purchase order number
- Reconcile easily against your Heatcraft invoices
- Register each technician with their own coolcard™ and keep track of their daily purchases
- Keep track of each card holder’s outstanding cylinders.
Easy Admin, Secure Transactions
- A coolcard™ ensures the correct account number will be used every time, resulting in more accurate billing and reduced risk of errors
- Each coolcard™ is password protected, which prevents fraudulent purchases against your account
- Cards can be ordered or cancelled at any time to meet staff movement
- As an option, you can restrict the use your account to only authorised cardholders.
Managing your coolcard™ is even easier with smart@ccess. Smart@ccess customers can easily log onto their account and order a new card for an employee or cancel an existing card when someone leaves the business.
If you would like to become a coolcard™ customer or don't have a Heatcraft smart@ccess login, contact your local Heatcraft branch on 13 23 50 so we can register your business.
Heatcraft partners with L&H to expand distribution network
Heatcraft Australia and Lawrence and Hanson (L&H) Electrical are excited to announce a new distribution partnership in Australia and New Zealand. The partnership is designed to create an easier buying experience of HVAC+R and Electrical products for both Heatcraft and L&H contractors.
Heatcraft is a leading OEM and Wholesaler manufacturing and distributing refrigeration and HVAC equipment, parts and refrigerant. Heatcraft offers key brands including Kirby, Lennox, Interlink and Gas2Go in over 70 locations throughout Australia and New Zealand.
Lawrence & Hanson Electrical Wholesalers are Australia’s leading distributor of electrical materials, products and services to the contractor and industrial electrical markets. L&H has 180 branches throughout metropolitan and regional Australia.
As part of the distribution partnership, Heatcraft will expand its footprint and open new Heatcraft Plus branches utilising the L&H network. The Heatcraft Plus branches within L&H are a branch in a branch concept. They are branded Heatcraft Plus because they are additional (Plus) outlets for the Heatcraft network. Heatcraft Plus branches will have a product range and stocking similar to that of a standalone Heatcraft branch.
Heatcraft Plus provides:
• Transactions at an L&H branch just like a standalone Heatcraft location
• Access to the Heatcraft Smart@ccess online tool for ordering and for pick up
• Convenient access to HVAC+R and Electrical products
• Ability for contractors to pick up all of their needs at one location from 2 companies they can count on
• Increase in contractor efficiency of doing business
The partnership is an exciting response to customer needs and offers contractors a complete product offering unmatched in the market today. It provides contractors a one-stop shopping experience which is important in today’s economic conditions ensuring more time on site and less time arranging materials.
Heatcraft has currently opened two Heatcraft Plus branches at Penrith, NSW and Wagga Wagga, NSW. Heatcraft and L&H plan to expand this combined offer geographically making it even easier for customers to access Heatcraft products outside the current Heatcraft network.