Are you a Coolcard Holder?
Do you … ?
- Have multiple technicians on the road?
- Want better control of your transactions?
- Want to easily keep track of your gas cylinders?
A Heatcraft coolcard™ can reduce the time spent in-store as well as keep track of transaction history.
Reduced Transaction Time
- Present your coolcard™ at any Heatcraft branch and your account details will come up automatically
- Grab what you need and be on your way quicker
- That’s less time at the counter and more time on-site getting the job done.
- A monthly coolcard™ summary report will show you the date and time of each transaction, where the transaction occurred, the amount and your purchase order number
- Reconcile easily against your Heatcraft invoices
- Register each technician with their own coolcard™ and keep track of their daily purchases
- Keep track of each card holder’s outstanding cylinders.
Easy Admin, Secure Transactions
- A coolcard™ ensures the correct account number will be used every time, resulting in more accurate billing and reduced risk of errors
- Each coolcard™ is password protected, which prevents fraudulent purchases against your account
- Cards can be ordered or cancelled at any time to meet staff movement
- As an option, you can restrict the use your account to only authorised cardholders.
Managing your coolcard™ is even easier with smart@ccess. Smart@ccess customers can easily log onto their account and order a new card for an employee or cancel an existing card when someone leaves the business.
If you would like to become a coolcard™ customer or don't have a Heatcraft smart@ccess login, contact your local Heatcraft branch on 13 23 50 so we can register your business.
Heatcraft Branch of the Year 2015
Heatcraft Management and Staff gathered at the Holiday Inn at Warwick Farm, NSW on 19th January for the annual Heatcraft Australia and New Zealand Sales Excellence Awards Dinner. One of the major awards of the night was Branch of the Year – which went to Castle Hill (NSW), led by Branch Manager, Michael Nieland.
Throughout the past 12 months, the Castle Hill Branch not only excelled in the areas of Sales Growth, but also in the areas of Safety Compliance and Stock Cycle Counts.
Achieving excellent customer service is a core value of the team.
“Responding to our customers is a daily priority for us. We work extra hard to go above and beyond for them in terms of shipping orders, answering their technical queries and anticipating their future order needs.”
“In terms of safety compliance, we acted as soon as we were made aware of any criteria. The idea is to know what needs to be done and get it done, when it arises.”
Throughout the year, the team won Branch of the Month in June, August and September, and Branch of the Quarter in Q3 and Q4. In terms of what else contributed to the team’s success over the last year, Michael commented;
“Working with customers who have specific needs and projects, making sure orders are moved as quick as possible from start to finish with minimal fuss. I find having good relationships goes a long way, particularly if issues arise, lastly a follow up conversation is always welcomed.”
The branch is supported by Field Engineer, Russell Cheeseman who is often on hand to assist with project quotes and technical enquiries that come to the counter.
In October last year the business responded to requests from the Branch Team on getting the product levels right across the entire branch network, to both address current shortfalls and to satisfy the peak demand season.
Michael Ryan, Director of Sales commented;
"The benefits are very real. If the shelves aren't stocked then it can delay a project which is generally time critical, and we know delays can be costly.”
“It’s worked for our branch and I know for many other Heatcraft branches”. “We’re pleased to be able to offer a wide range so our customers know they can generally get what they need when they call us.”
The Awards night acknowledged other areas of excellence in the organisation and congratulations are extended to the other winners from the evening. Some of them included:
Region of the Year - NSW
Account Manager of the Year – Judson Hamsa (VIC)
Strategic Account Manager of the Year – Dalveer Sangha (NSW)
L-R: Marc Russell (Customer Service Representative), Michael Nieland (Branch Manager), Robert Lagan (Customer Service Representative), Russell Cheeseman (Field Engineer)
Productivity on the go at Heatcraft
Heatcraft continues to develop its smart@ccess platform with customers now able to check stock
availability and order from the new online product catalogue.
“Our customers want to stay productive in today’s connected environment. We’ve made improvements to
our smart@ccess customer portal so that they can easily find product information with net pricing and stock
availability at their nearest branch before placing an order - all from their desktop, tablet or mobile phone”,
commented Janina Geraghty, Heatcraft’s e-Business & Communications Manager.
The extensive online product catalogue will include technical documents, installation manuals, brochures,
user manuals and more. Visitors can search by line item or product category and find information quickly
thanks to a new site-wide, multi-faceted search function. The search function will pre-populate as you type
and display a list of categorised results including PDF documents and brochures.
The smart@ccess online ordering system is unique because customers have the choice to either add to
cart straight from the catalogue or create their order through our industry leading project tools. This takes
the guess work out of project estimations and ensures they purchase the right product for the application.
Real time order status updates let customers know when the order is ready for pick up, so they can plan
their day’s travel and eliminate waiting time at the branch. Customers can also consolidate orders and
better plan their job requirements, reducing the risk of forgotten items.
The new additions to smart@ccess join the suite of project tools and account maintenance features which
have been providing convenience 24/7 to Heatcraft customers since the portal was launched in 2012.
Janina added, “The additions have been developed to meet the specific needs of our customers. We
conducted a survey and have responded promptly to their feedback. Heatcraft is focussed on improving the
customer experience and helping our customers improve their productivity."
Heatcraft customers who do not already have a smart@ccess login should contact their nearest Heatcraft
branch today to register.
Heatcraft partners with L&H to expand distribution network
Heatcraft Australia and Lawrence and Hanson (L&H) Electrical are excited to announce a new distribution partnership in Australia and New Zealand. The partnership is designed to create an easier buying experience of HVAC+R and Electrical products for both Heatcraft and L&H contractors.
Heatcraft is a leading OEM and Wholesaler manufacturing and distributing refrigeration and HVAC equipment, parts and refrigerant. Heatcraft offers key brands including Kirby, Lennox, Interlink and Gas2Go in over 70 locations throughout Australia and New Zealand.
Lawrence & Hanson Electrical Wholesalers are Australia’s leading distributor of electrical materials, products and services to the contractor and industrial electrical markets. L&H has 180 branches throughout metropolitan and regional Australia.
As part of the distribution partnership, Heatcraft will expand its footprint and open new Heatcraft Plus branches utilising the L&H network. The Heatcraft Plus branches within L&H are a branch in a branch concept. They are branded Heatcraft Plus because they are additional (Plus) outlets for the Heatcraft network. Heatcraft Plus branches will have a product range and stocking similar to that of a standalone Heatcraft branch.
Heatcraft Plus provides:
• Transactions at an L&H branch just like a standalone Heatcraft location
• Access to the Heatcraft Smart@ccess online tool for ordering and for pick up
• Convenient access to HVAC+R and Electrical products
• Ability for contractors to pick up all of their needs at one location from 2 companies they can count on
• Increase in contractor efficiency of doing business
The partnership is an exciting response to customer needs and offers contractors a complete product offering unmatched in the market today. It provides contractors a one-stop shopping experience which is important in today’s economic conditions ensuring more time on site and less time arranging materials.
Heatcraft has currently opened two Heatcraft Plus branches at Penrith, NSW and Wagga Wagga, NSW. Heatcraft and L&H plan to expand this combined offer geographically making it even easier for customers to access Heatcraft products outside the current Heatcraft network.
Tools for WorldSkills
Heatcraft Australia together with CPS Products and Teng Tools is pleased to donate a variety of tools valued at $5,000 to WorldSkills Australia. The tools will be used by National Refrigeration 2014 Winner Beau Kupris as he represents Australia at the 43rd WorldSkills Competition in São Paulo, Brazil on 11-16 August.
Beau is one of 25 WorldSkills Skillaroos that will attend the WorldSkills Competition. The competition takes place every two years and is the biggest vocational education and skills showcase in the world.
In 2015, 59 countries with over 1,200 competitors will compete in 50 skill categories.
When asked how he has been preparing for the event, Beau commented,
“I’ve been doing extra training at Granville TAFE, with Michael McHugh and Brian Mobbs overseeing my work. Whilst the nerves are starting, I’m very excited to be competing. Representing Australia just by doing my everyday job is going to be amazing.”
Beau was thrilled to collect the donation from Heatcraft Vice President, Tom Overs.
“Most of the tools I have been using are dated. I can’t wait to get them back to the TAFE and start using them”.
Heatcraft Australia thanks CPS Products and Teng Tools for their generous contributions.