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At Heatcraft, our people are our success. Our team of Directors bring a broad range of local and international corporate and commercial experience to the Heatcraft leadership team. With successful track records in their respective fields, they are the right team to drive Heatcraft’s success into the future.

Our Leadership Team

Acting Vice President / General Manager – Paul Campbell

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Paul joined Heatcraft Australia in 2002 and was appointed to his current position in 2008. Paul’s previous roles within the Heatcraft organisation include, General Manager Supply Chain and General Manager Strategic Procurement & Supply Chain. With qualifications in Inventory Management, Systems and Technology, Production Supervision and Advanced Materials Management, Paul’s previous industry roles included management positions in Supply Chain, Materials Handling, Purchasing and Logistics.


Finance Director – Colleen Osborne

Colleen joined Heatcraft in April 2010 as Financial Controller and was appointed Director of Finance in June, 2015. During her time, Colleen has demonstrated solid financial acumen, assisting to elevate the accounting and financial planning areas of the business.

Prior to joining Heatcraft Colleen held senior Accounting and Finance roles, including Finance Systems Manager and Group Finance Manager with Inghams Enterprises, Australia’s largest poultry production business. 

Colleen is an accredited CPA, having attained a Bachelor of Accounting degree as well as her MBA from Charles Sturt and Deakin Universities in Australia.

Supply Chain Director – Michael Carr

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Michael Carr is the Director Supply Chain of Heatcraft Australia and is instrumental in delighting our customers via best in class logistics, purchasing and distribution capabilities.  With a career spanning 20+ years at both Nestle and The Real Pet Food Company in both Australia and the UK, Michael understands what customers want and shapes the supply chain function to deliver a win-win outcome.

Following Michael’s commencement with the team in May 2017, he has been spending a considerable amount of time in store’s, with suppliers and his internal team to understand how we can better meet customer expectations via improved planning, forecasting, and delivery.

Michael lives with his wife and three (3) daughters in Sydney and is a fierce competitor in his weekend soccer team when not streaming Manchester United football games.

 Human Resources Director – Susan Milne

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Susan Milne is the Director Human Resources of Heatcraft Australia and leads the people function across our head office in Sydney and national wide store network. Joining us in February 2017, Susan brings with her experience in leading small and large teams in complex environments working both at Nestle and Clorox prior to joining Heatcraft.

Her energy comes from building organisational effectiveness within a winning team community. Continuing to refresh and build front-line knowledge and expertise is a priority for her to enable the continued partnership with our customers.

Consistent with her passion for teamwork, Susan is an active netballer and team sports enthusiast where you will find her, her husband and two young daughters on various sporting fields whenever possible.

Our Regional Team

Regional Manager (VIC, TAS, SA) - Howard Rock

Howard joined Heatcraft Australia as Regional Manager - Southern Region in April 2012. He has extensive experience in supply to the Building and Construction markets, with previous roles including National Sales Manager for Festool Power Tools, State Manager - Victoria for Hilti (Aust) Pty Ltd and Sales Team Manager for Dahlsens Building Centres. Howard holds a Diploma of Management and completed a Diploma of Business in 2012.

Regional Manager (NSW) - George Boukas

George joins Heatcraft with over 15 years’ solid management/sales management experience.  He has held senior sales, marketing, product and business management positions and has managed sizable teams, most recently at Crane Distribution Limited and Bidel Group Pty Ltd. For the vast majority of George’s background, he has worked in sales-led organisations within a technical environment. George has a strong track record in the management of a mobile sales force and has experience with CRM systems as enablers supporting account managers. George has a Bachelor of Engineering (Mechanical).

Regional Manager (WA, NT) - Sam Miller

With his extensive Account Management background and proven Sales Leadership skills, Sam was promoted to Regional Manager WA/NT in 2018. Sam was previously State Manager WA. Sam began his employment in 2006 as a Sales Representative in QLD. He then progressed to Account Management roles across Central QLD, South East QLD, South Pacific islands and the Northern Territory, building strong customer relationships to excel across all territories.

Sam holds Precious Metal Engineering qualifications and is a qualified High-Risk Height Access and Safety System installer.

Group Commercial Manager & Regional Manager (QLD) - Dean Perri

Dean began his career at Heatcraft in 2004 as a Customer Service Representative and then progressed to Account Manager in 2006, Key Account Manager in 2008 and Strategic Account Manager in 2014. Dean was awarded the Heatcraft Strategic Account Manager of the Year for 2014, before being promoted to State Manager (South QLD) in July 2015. In 2018, Dean was promoted again to his current combined role of National Group Commercial Manager and Regional Manager QLD. Dean's progression within Heatcraft is testament of his proven ability to build strong relationships with both his sales team and customers.

Dean holds Mechanical Engineering qualifications from Logan Institute of TAFE and a Diploma in Business Management from TAFE QLD.

State Manager (North QLD) - Mike Hille

Mike started his career with Heatcraft in 2012 as an Account Manager and has recently been promoted to State Manager (North QLD). Mike received the Account Manager of the Year award for Excellence in Customer Engagement and Leadership in 2014.

Mike has a background in Mechanical engineering with experience in Sales, Manufacturing, and Automation with Holden where he gained experience as a supervisor leading a team to meet and exceed KPI’s while maintaining a high safety culture.